Shipping Policy

Shipping & Delivery

All orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays. To estimate the total delivery time for immediately available items, please allow up to 2 (two) business days from your order date to process your order for shipment, in addition to the time required for delivery to your location. From the moment the order leaves us, estimated delivery time is 3 (three) to 10 (ten) business days. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.

For Made-to-order purchases, estimated lead time will depend on the specific product you wish to have made and will be notified upon contacting our customer service team and placing your order. By way of indication only, in the case of jackets and coats, the finished product will generally be ready in up to 4 (four) weeks from the time the order is placed. Your estimated shipping and delivery dates will be specified in your order confirmation email.

In the case of pre-orders, because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately two to four (2 to 4) months between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective trunk show. Please note that such delivery window is only an estimate and may be subject to change.

We will endeavour to keep you informed throughout the order and delivery process. For more information, please contact us via email at customerservice@chiararenis.com.

Please note that orders may not be shipped to P.O. boxes and for security reasons all orders require a signature upon delivery. We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location. All orders are shipped via our couriers. If no-one is available to sign for the package, collection or re-delivery can be arranged directly with the couriers. We will send you a shipping confirmation email as soon as your purchase has been shipped.

Should you require more information or assistance, please contact our customer service team at customerservice@chiararenis.com.

Pricing & Payment

Please note that your billing address must match the address on your credit card statement.

The transaction will be charged to your credit card at the time you submit your order, after we have verified your card details and received credit authorisation.

At this time we only accept 1 (one) form of payment per order.

Prices are displayed on chiararenis.com in Australian Dollars (AUD), Euros (EUR), or US Dollars (USD).  All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country products are shipped to; payment of these is necessary to release your order from customs on arrival.

Delivery costs shall be added to the price of the products and are indicated separately on the order form. Delivery costs are waived when free shipping is promoted on our website.

Please note that if you pre-order products, you will be required to pay the full amount due, plus delivery costs, at the time you place your order.

If you have received an email from us informing you that your order has been declined, please contact us at customerservice@chiararenis.com.

Order Cancellations & Returns

Please note that every product we make is individually cut and crafted in Italy with the highest quality fabrics, design and craftsmanship, which makes it a unique and exclusive piece of clothing, thus assuring you of individuality and quality. In the case of a Made-to-order product that is made specifically for the Client, the order oftentimes will be put into work and fabric cut within 24 (twenty-four) hours of payment approval and order confirmation. Withdrawals, cancellations, exchanges or returns are therefore not accepted.

In the case of pre-orders, once a trunk show is closed and the pre-order accepted, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late pre-order requests, but this is purely at our discretion. As soon as the pre-order has been placed and the trunk show has closed, the pre-order cannot be cancelled.